Mr. Mike Smith

CEO - ANZ Bank

Dear Sir,

I refer to my complaint for your attention and comment.

Can you please explain the interest rate your charge us?

What interest rate you pay us for our deposit?

The reason Costa refused to act so that ANZ can rip-off its customers?

Looking forward to hearing from you soon.

Eddie Hwang
President
Unity Party WA
unitywa@westnet.com.au
www.unitywa.org
http://twitter.com/unitypartywa
http://unitywaorg.blogspot.com.au

Phone/Fax: 61893681884
Date: 30-Nov-2012.
Environmental friendly-save the trees-use email.

UPWA is the only political party that calls a spade a spade.

From: Bolger, Veronica [mailto:Veronica.Bolger@anz.com] On Behalf Of Complex Complaints Team
Sent: Tuesday, November 27, 2012 6:37 AM
To: unitywa@westnet.com.au
Subject: ANZ

Dear Mr Hwang,

Thank you for taking the time to speak to me on 26 November 2012.

As discussed, the letter sent to you signed by William Costa is a system generated letter to advise you to bring your account in order as it was over drawn.

It is not ANZ's responsibility to transfer your funds between accounts and it is not the role of ANZ's senior Managers to look after customers accounts.

When you are advised by letter that your account is overdrawn, you need to make arrangements to transfer the funds. As you are aware, the cheque account requires two signatures to operate, so if you go to a branch you would need to have two people attend, or have a deposit/withdrawal voucher with two signatures on it.

I apologise for the incorrect information given to you at the Branch.

As agreed, I have credited your cheque account $75.40 to cover the two overdrawn fees of $37.70, however ANZ will not refund these fees in the future as you have been made aware this your responsibility to have the funds avaiable in the cheque account prior to issuing the cheque.

Regards

Veronica

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From: Unity Party WA [mailto:info@unitywa.org]
Sent: Wednesday, 14 November 2012 7:12 PM
To: ANZ Media Relations
Cc: Fed Treasurer; info@fos.org.au
Subject: Re: ANZ Bank thump their noses at their customers

CEO – ANZ

Dear Sir,

I refer to my email to Ms. S.E. Jeffery below with regard to my complaint about William Costa. She not only failed to address my complaint but also we were charge $77.90 because Costa failed to act as I have indicated in my fax to him – attached above.

I consider that you should not charge us $77.90 for Costa’s failure to act and also let me know why ANZ staff thump their noses at their customers who feed them.

Please let me know within 14 days or other action will be taken.

Eddie Hwang

Sent: Thursday, November 08, 2012 11:51 AM
To: 'media.relations@anz.com'
Subject: FW: Re: Useless William Costa

From: Unity Party WA [mailto:unitywa@westnet.com.au]
Sent: Tuesday, November 06, 2012 6:00 PM
To: 'SMBcollections@anz.com'
Subject: Re: Useless William Costa

Ms Susan E. Jeffery,

General Manager.

Dear Ms. Jeffery,

Unity Party WA have  two accounts: Cheque and Business Cash Management a/c.

I issued a cheque from the cheque a/c without knowing that there is not enough money in it.

Got a letter from William Costa on the 3^rd demanding the debit and I immediately faxed back with an instruction to withdraw the debit from the Business Cash M/ac.

Got another letter from you which I ignored because I have already faxed my instruction to Costa.

Got a phone call this afternoon from ANZ asking when I am going to fix the debit up and I was told that I can go to your branch to fix the debit up.

Went to your branch and after spending 20 minutes, I was told that I have to go home and fix the problem on the internet.

After few tries without success and at the meantime, I was told to get the other person to go to the branch with me, etc and then decided to refer me to another person for further action. Finally Jordan agreed to transfer the money from the Business Cash Management to the cheque a/c.

What I want to know is why William Costa so useless with his job and other ANZ staff so inexperience.

Please let me know within 7 days or I will let the whole country know about my experience with ANZ.

Eddie Hwang
President
Unity Party WA
unitywa@westnet.com.au
www.unitywa.org
http://twitter.com/unitypartywa
http://unitywaorg.blogspot.com.au

Phone/Fax: 61893681884
Date: 06-Nov-2012.
Environmental friendly-save the trees-use email.

UPWA is the only political party that calls a spade a spade.

Aussie Banking Scandals Set to Rock the Economy in 2013?
Monday, 26 November 2012 – Melbourne, Australia
By Dr. Alex Cowie

• Aussie Banking Scandals Set to Rock the Economy in 2013?

In today's Money Morning:...cheap credit drying up for the finance industry...why you should be very wary of the Aussie banks...a property correction brewing...

Aussie Banking Scandals Set to Rock the Economy in 2013?

2012 has seen an impressive list of global banking scandals.

The problem is that even as they get more outrageous, the market becomes more desensitised.

Apathy reigns.

The real bombshell this year was the LIBOR scandal.

Some of the world's biggest banks got caught with their pants down, manipulating the LIBOR rate. If you think that sounds boring, then know that it underpins derivatives worth over $300 TRILLION. Tweaking LIBOR a few basis points here and there can pay for more than lunch.

This was a scandal so huge that it involved some of the biggest names in the banking game: Barclays, HSBC, Deutsche Bank, UBS, Credit Suisse, Soc Gen, Citibank, JP Morgan, and Bank of America, amongst many others.

So global banking titans formed a cartel to deceive the world?

This is the kind of thing that should spark a revolution!